Privacy policy

Protection of personal data compliant with the GDPR

Balance Works S.L., in accordance with current regulation of the protection of personal data informs you that the personal data collected through the forms of the Website:, are included in the specific automated user files for the services of Balance Works S.L.

The intended purpose of the collection and automated processing of personal data is to maintain a commercial relationship and to provide information, training, advice and other activities executed by Balance Works S.L.

These data will only be transferred to those entities whose involvement is necessary for the sole reason of complying with the aforementioned intended purpose.

Balance Works S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement thereof, overriding the old GDPR, the new Organic Law 3/2018, of December 5, on Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

The user may at any time exercise their right of access, objection, rectification, erasure, restriction and portability recognized in the aforementioned Regulation (EU). The exercise of these rights can be done by the user via email to: or at the address: C / Julián Álvarez No.2a, C.P. 07004 – Palma (Islas Baleares, Spain).

The user declares that all the data provided by him are true and correct, and commits to keeping them updated, communicating any changes to Balance Works S.L.

Purpose of the processing of personal data

For what purposes will we process your personal data?

In Balance Works S.L., we will treat your personal data collected through the Website:, with the following purposes:

  1. In case of contracting any goods and services offered through, to maintain the contractual relationship, as well as for purposes of management, administration, information, provision and improvement of our services.
  2. To send information requested through the forms provided at
  3. To send bulletins (newsletters), as well as commercial communications of promotions and / or advertising of and of the sector.


We remind you that you have the right to object to receiving any commercial communications by any means and at any time, by sending an email to the address indicated above.

The data fields of these records must be in compliance with mandatory regulation, making it impossible to carry out the expressed intended purposes if the data are not provided.

How long are the personal data collected kept?

The personal data provided will be kept as long as the commercial relationship is maintained or until you request its erasure and during the period for which legal liability may arise for the services provided.


The processing of your data is carried out with the following legal bases that legitimize it:

  1. The request for information and / or the contracting of services of Balance Works S.L., whose Terms and Conditions will be made available to you in any case, prior to a possible contracting.

  2. Free, specific, informed and unequivocal consent, while we inform you by making this Privacy Policy available to you, which after reading it, if you agree, you can accept through a statement or a clear affirmative action, such as the ticking of a box provided for this purpose.

In case you do not provide us with your data or you do it in an erroneous or incomplete way, we will not be able to meet your request, making it impossible to provide you with the requested information or to carry out the contracting of services.


The data will not be communicated to any third parties outside Balance Works S.L., except by legal obligation.

As data processors, we have contracted the following service providers, having committed to comply with regulatory provision applicable to data protection, at the time of hiring:

KEWO GLOBAL TECHNOLOGY & MEDIA, SLL (Pl. Humedal, 1, 3ºF, 33206, Gijón), Juhász Emese Katalin Egyéni Vállalkozó (2337, Délegyháza, Szántó utca 3), Klein Bernadett Egyéni Vállalkozó (1043 Budapest, Virág utca 15. 8/48.).


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Data collected by the users of services

In cases where the user includes files with personal data on shared hosting servers, Balance Works S.L. is not to be held responsible for the breach of the GDPR by the user.

Data retention in accordance with the Law of Information Society Services and Electronic Commerce (LSSI)

Balance Works S.L. informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSI) retains for a maximum period of 12 months the essential information to identify the origin of the data hosted and the moment in which the provision of the service began. The retention of these data does not affect the secrecy of communications and may only be used in the framework of a criminal investigation or for the safeguarding of public security, being made available to judges and / or courts or the Ministry that requires them.

The communication of data to the Law Enforcement and other relevant bodies of the State will be made in accordance with the provision of the regulations on the protection of personal data.

Intellectual Property rights

Balance Works S.L. is the owner of all copyright, intellectual property, industrial, “know how” and any other rights related to the contents of the website and the services offered therein, as well as the programs necessary for its implementation and related information.

The reproduction, publication and / or non-strictly private use of the contents, total or partial, of the website without prior written consent is not allowed.

Software Intellectual Property

The user must respect the third-party programs made available by Balance Works S.L., even if they are free and / or publicly available.

Balance Works S.L. has the necessary exploitation and intellectual property rights of any such software.

The user does not acquire any right or license for the contracted service, for the software necessary for delivering the service, nor for the technical information for monitoring the service, except for the rights and licenses necessary for delivering the contracted services and only for the duration thereof.

For any action that exceeds the fulfillment of the contract, the user will need written authorization from Balance Works S.L., being prohibited to the user to access, modify, visualize the configuration, structure and files of the servers owned by Balance Works S.L., assuming the civil and criminal liability derived from any incident that could occur in the servers and security systems as a direct consequence of a negligent or malicious action on their part.

Intellectual Property of hosted content

Any usage contrary to the legislation on Intellectual Property of services provided by Balance Works S.L. is prohibited, in particular:

  • Usage that is contrary to Spanish law or that infringes on the rights of third parties.
  • The publication or transmission of any content that, in the opinion of Balance Works S.L. is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
  • Cracks, serial numbers of programs or any other content that violates the Intellectual Property rights of third parties.
  • The collection and/or use of personal data of other users without their express consent or against their will as regulated by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement thereof.
  • The use of the domain’s mail server and email addresses for sending unwanted mass mail or spam.

The user has full responsibility for the content of his web, the information transmitted and stored, hypertext links, claims of third parties and any legal action in reference to Intellectual Property, rights of third parties and protection of minors.

The user is responsible for abiding by the laws and regulations in force and the rules that have to do with the operation of the online service, electronic commerce, copyright, maintenance of public order, as well as universal principles of Internet use.

The user will indemnify Balance Works S.L. for the expenses generated by the imputation of Balance Works S.L. in any cause the responsibility for which was attributable to the the user, including fees and expenses of legal defense, even in the case of a non-final judicial decision.

Protection of hosted information

Balance Works S.L. makes backup copies of the contents hosted on its servers, however it is not responsible for the loss or accidental deletion of data by users.

Similarly, it does not guarantee the total replacement of the data deleted by the users, since the aforementioned data could have been deleted and / or modified during the period of time that passed since the last backup.

The services offered, except the specific backup services, do not include the replacement of the content preserved in the backup copies made by Balance Works S.L., when this loss is attributable to the user; In this case, a fee will be determined according to the complexity and volume of the recovery, always with the prior acceptance of the user.

The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to Balance Works S.L..

Commercial communications

In application of the LSSI Balance Works S.L. will not send advertising or promotional communications by email or other equivalent means of electronic communication that have not previously been requested or expressly authorized by the recipients thereof.

In the case of users with whom there is a prior contractual relationship, Balance Works S.L. is authorized to send commercial communications regarding products or services of Balance Works S.L. that are similar to those that were initially contracted with the client.

In any case, the user, after proving their identity, may request that no more commercial information be sent to them through the Customer Service channels.